Work History & Experience

March 2004-August 2017 | Kumatech INC | Montreal QC Network Technical Support Engineer

- Worked with internal support teams to update and patch network systems infrastructure.
- Configured and optimized networks to connect various front-end and back-end components.
- Evaluated and recommended updated computer network equipment and technologies to boost productivity and efficiency.
- Implemented and supported various technologies within the infrastructure environment.
- Adjusted network sizes to meet volume and capacity demands.
- Developed disaster recovery & high availability plans.
- Evaluated network designs to determine whether customer requirements were met efficiently and effectively.
- Participated in network technology upgrade and expansion projects, including the installation of hardware and software and integration testing.
- Coordinated network operations, maintenance, repairs, or upgrades.
- Attended conferences and training sessions, and read technical journals to keep up with technology changes.
- Developed and implemented solutions to network problems.
- Supervised staff in the design and implementation of network solutions.


June 1997-August 2004| MAR Computer Systems | Montreal QC Senior Technical Support Engineer

- Executed performance and statistical monitoring to develop procedures and best practices.
- Evaluated and recommended new computer network equipment and technologies to boost productivity and efficiency.
- Implemented and supported evolving technologies within infrastructure environment.
- Adjusted network sizes to meet volume and capacity demands.
- Developed and wrote procedures for installation, use, and troubleshooting of communications hardware and software.
- Developed disaster recovery & high availability plans.
- Evaluated network designs to determine whether customer requirements were met efficiently and effectively.
- Executed network technology upgrade and expansion projects, included installation of hardware and software and integration testing.
- Coordinated network operations, maintenance, repairs, or upgrades.
- Attend conferences and training sessions, and study technical journals to keep up with technology changes.
- Developed and implemented solutions to network problems.
- Oversaw the design and staff in design in the implementation of network solutions.


July 1995-August 1998 | Goldtech | Montreal QC

- Consulted with other technicians on major hardware and software issues to find solutions.
- Repaired network equipment and software, maintaining computer and network equipment in safe and functional condition.
- Assessed malfunctions in computer applications, determining appropriate actions to maintain computer and network operations.
- Inspected and diagnosed issues with equipment to find solutions.
- Provided technical support over the phone and in-person to resolve issues.
- Assisted with installing, maintaining and troubleshooting various technologies and applications.
- Resolved customer queries regarding computer systems and applications.
- Read trade magazines and technical manuals and attended conferences and seminars to maintain knowledge of hardware and software.
- Set up equipment for employee use, performed and ensured proper installation of cables, operating systems, and appropriate software.
- Provided guidance in setting up secure wireless connections for home networks.
- Conferred with users, and conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.
- Diagnosed network problems by running ping tests and traceroutes to isolate the source of the issue.